Marriott enhances operations with Oracle Cloud

Marriott International has selected Oracle Hospitality’s OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for its luxury, premium, select service and midscale properties.

OPERA Cloud PMS is set to empower Marriott properties by streamlining hotel operations and enhancing guest experiences. This platform will centralize data across Marriott’s worldwide presence for better guest insights, planning and customer service. Additionally, OPERA Cloud Sales and Event Management will allow the hotelier to optimize its event space, from meeting rooms to room blocks and catering.

“Oracle OPERA Cloud provides an integrated hospitality platform that enables companies, like Marriott, to deliver exceptional guest experiences while supporting increased efficiency and revenue growth across their operations,” said Alex Alt, executive vice president and general manager of Oracle Hospitality. “From upselling to sales and event management capabilities and hundreds of partner plug-ins, Oracle’s security-first methodology and commitment to long-term cloud investments can help properties meet their financial and operational objectives while maximizing customer satisfaction at every touchpoint.”

“Adapting to changing customer needs is essential in our industry. Technology and data platforms like Oracle OPERA Cloud are the backbone of service and empower our associates so they can stay focused on taking great care of our guests,” said Erika Alexander, chief global operations officer, Marriott International.

Marriott is also optimizing its HR processes and employee experiences with Oracle Fusion Cloud Human Capital Management (HCM) and is scaling its IT with multi-cloud architectures on OCI and Microsoft Azure.

Oracle Hospitality brings more than 45 years of experience providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines.