Help & FAQs

  • What does Basic Membership include?
  • Basic Membership includes:

    • Daily industry news, perspective and analysis
    • Digital archives of our award-winning magazine
    • Annual ranking of the world’s largest hotel companies
    • E-newsletters that deliver this information directly to your computer, tablet or smartphone

  • Why do you need all my profile information?
  • Membership allows us to get to know you better and deliver content that more closely suits your interests and information needs. Becoming a member entitles you to full access to our entire array of industry-leading content—news, interviews, expert bloggers and more. It also means you can become part of the conversation with other members and connect with a global community of hoteliers.

  • How can I cancel my subscription?
  • Send an email to with the subject line “Cancel” and include your account details in the body.

  • What if I have other questions?
  • Send an email to with the subject line “HOTELS Basic Membership.”

  • Is my information safe?
  • Absolutely! HOTELS will not share your information without your permission.