Rosewood Hotel Group, Hong Kong, has appointed Jarrod Tuck to the newly-created position of vice president of Customer Relationship Management.
In his new position, Tuck will provide strategic leadership and daily oversight to the company’s CRM platform, customer profile data hygiene, and orchestrated digital communication efforts. He will also work closely with the group’s IT department, as well as with the brand, digital, operation, and sales and marketing teams.
Prior to joining Rosewood, Tuck was senior director of analytics, customer technology, and CRM for Estée Lauder Companies, New York, NY, where he oversaw the regional execution of multi-brand consumer lifestyle programs and led an APAC-wide consumer technology revamp.
“I am delighted to welcome Jarrod as a strategic leader to Rosewood Hotel Group,” says Chief Brand Officer Joanna Gunn. “We have an exciting roadmap ahead with the goal of further enhancing meaningful and long-lasting relationships with all of our guests. The knowledge and experience Jarrod brings to the organization will accelerate our ambitions by enabling us to capture critical data and insights to improve and evolve our business performance.”
McKibbon Hospitality, Tampa, Florida, announced the appointment of Shane Aldridge as general manager of the new AC Hotel by Marriott Jackson Ridgeland opening this fall in The Township at Colony Park in Jackson, Mississipi. Aldridge most recently served as general manager of the McKibbon-managed SpringHill Suites by Marriott in Pensacola, Florida.
The Shay, a Destination by Hyatt hotel, Los Angeles, California, announced the appointment of Lisa Arias as director of sales and marketing. The hotel’s launch is planned for fall 2021. As former regional vice president, Arias led a team of Hyatt Sales Force’s sales professionals and developed relationships with 300-plus corporate account clients to maximize revenue opportunities across Hyatt’s portfolio of more than 1,000 hotels.
The American Hotel & Lodging Association (AHLA) and the American Hotel & Lodging Foundation, Washington, D.C., announced two newly created roles. Curt Cashour joins the AHLA’s communications team as vice president of media relations & enterprise initiatives. Cashour comes to AHLA after serving as deputy assistant secretary for public affairs at the Department of Veterans Affairs (VA). The AHLA Foundation welcomed Jennifer Clark Fugolo as vice president of advancement. Fugolo joins the Foundation with over a decade of experience straddling the corporate and non-profit worlds.
Chateau Elan, Braselton, Georgia, has named Rebecca Dickerson as director of wellness. Dickerson was previously director of health & wellness at The Kentucky Castle, Versailles, Kentucky.
Virgin Hotels has welcomed three new members to its Nashville, Tennesse property’s leadership team: James Garrido as director of food & beverage, Joshua Schaeffer as director of experience, and Shane Fortner as director of sales. Prior to joining Virgin, Garrido managed the food & beverage operations team at the Kimpton Aertson Hotel in Nashville. Schaeffer has previously managed hotels in positions of director of guest services, guest relations manager and director of operations. Prior to joining Virgin, Fortner served as area sales manager for Loews Hotels in Nashville.
UK-based budget hotel chain Travelodge has made Claire Good its new chief operating officer. Good had been serving as interim COO of Travelodge since January 2021. She was previously the company’s director of central operations.
Raffles Maldives Meradhoo, Maldives, announced the appointment of Amila Jeewantha Handunwala as general manager. Most recently, Handunwala held the position of executive assistant manager for St. Regis Maldives Vommuli.
The Spa at Sea Island, Sea Island, Georgia, welcomed Cecilia Hercik as director of spa and wellness. Prior to this, Hercik spent three years at the Four Seasons Resort Hualalai, Kailua-Kona, Hawaii, as director of spa and wellness operations.
The Biltmore Hotel, Coral Gables, Florida, announced the appointment of Freddy Hernandez as its new director of marketing, communications & e-commerce. Hernandez has previously led marketing initiatives for other luxury properties in South Florida, include the Nobu Eden Roc Miami Beach and the Fairmont Turnberry Isle.
Kuda Villingili Resort Maldives announced the appointment of André Kretschmann as its general manager. Kretschmann has been involved in the project since 2019, managing the team ahead of the official opening. Prior to joining Kuda Villingili, Kretschmann served as Director for Paris-based LVMH’s Hotel Management division.
Fairmont Hotels & Resorts has announced the appointment of Dan McGowan as general manager of Fairmont Empress in Victoria, British Columbia, Canada. McGowan joins following his most recent role as the general manager of Fairmont San Jose, California.
Patina Maldives, Fari Islands, Maldives, has appointed Sofija Misljenovic as director of wellbeing. Most recently, Misljenovic was director of spa at JW Marriott Maldives Resort and Spa.
The Seagate Hotel & Spa, Delray Beach, Florida, announced the hires of Gina Netisingha as beverage director, Matthew Feliciano as assistant director of food & beverage and Sireena Edwards as pastry chef. Netisingha most recently served as food and beverage manager for Four Seasons Hotel Baltimore, Maryland. Feliciano joins The Seagate from Four Seasons Resort Palm Beach, Florida, where he served as director of recreation and director of event operations. Edwards most recently spent the past five years as complex executive pastry chef with Starwood Hotels, Stamford, Connecticut.
Marriott Owings Mills Metro Centre, a new Marriott hotel opening this fall in Owings Mills, Maryland, announced the appointment of Ashlyn Pulvermiller as general manager. She previously served as the general manager of a full-service Marriott property in Upstate New York, NY.
Andaz Maui at Wailea Resort, Wailea, Maui, Hawaii, announced that Dena Roady has been appointed as area vice president and general manager. Most recently, Roady was general manager at Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch, Scottsdale, Arizona.
The JW Marriott Orlando Bonnet Creek Resort & Spa, Orlando, Florida, has hired Melissa Sallman as its new executive chef. Sallman joins from the JW Marriott Marco Island, Florida, where she spent over 3 years as executive sous chef.
Makeready, a hotel, restaurant and retail operator and management company based in Dallas, Texas, announced that Ryan Thompson has been named director of sales and marketing for The Alida hotel in Savannah, Georgia. Thompson joins the group after serving as national accounts director for Westin Grand Cayman Seven Mile Beach Resort & Spa in the Cayman Islands.
Aparium Hotel Group, Chicago, Illinois, announced the appointment of Joe White as general manager of the Hu. Hotel in Memphis, Tennessee. Most recently, White was the general manager for The Chattanoogan Hotel in Tennessee.