To build more trust and loyalty with business travelers, InterContinental Hotels Group (IHG) on Wednesday announced the global launch of two initiatives – one to address safety and security concerns, and another focused on delivering higher levels of service to meetings business.
As employees visit locations prone to natural disasters or experiencing political or social unrest, IHG Assist will help ensure appropriate security measures are put in place. Specifically, these include:
- IHG Assist Groups & Meetings Service: A 24/7 phone line to answer client concerns regarding traveller safety and security.
- IHG Security Consultations: Security consultations between a corporate client’s security team member or travel manager, and a member of IHG’s Global Security Team to address risk assessment concerns and security queries.
- Guest Location Services: Corporate clients will be offered access to information about their employees’ location during times of crisis and emergencies.
IHG Meeting Point is part of IHG Small Meetings Solution and designed to deliver higher levels of service to small and mid-size meetings.
The solution targets the pharmaceutical, automotive, energy, technology, medical healthcare and manufacturing industries that adhere to specific regulations and requirements, as well as safety and security issues.
Through a dedicated training portal, tailored by sector, IHG Meeting Point enables hotel employees to develop industry-specific knowledge and address specific needs. For example:
- Pharmaceutical companies are driven by a heavy regulated industry in which exclusivity is key – having two pharmaceutical companies staying or hosting events at the same hotel, during the same time, is prohibited. IHG Meeting Point allows IHG hotel staff to manage these confidential bookings in a way that ensures no two pharmaceutical companies are staying in, or meeting at, the same hotel at any given time.
- Energy companies value offerings such as the IHG Green Engage system, a global standard across the IHG portfolio helping hotels to deliver greater sustainability. IHG Meeting Point helps bring together clients with hotels who meet the advanced ‘Level 3’ criteria for the IHG Green Engage system.