Allbridge, the hospitality supplier of technology solutions, services and support, has appointed Jann Gorske to the newly created role of senior vice president, customer success and services. He will lead Allbridge’s Customer Support, Customer Care and Managed Services operations.
Gorske joins Allbridge from IBM Consulting, where he served as an associate partner. He brings deep expertise in customer relations and service leadership within the technology sector.
“This is an important and strategic appointment for Allbridge,” said Todd Johnstone, CEO of Allbridge. “Customer satisfaction has always been foundational to our success. While we are proud to have the highest customer satisfaction ratings in our industry, there is always room to improve! This role gives us dedicated service leadership to continue raising the bar on delivering best-in-class customer and property experiences.
In his role, Gorske will lead and scale Allbridge’s Customer Success and Services teams; focus on driving customer retention, renewals and satisfaction; embed a culture of customer centricity and urgency; partner closely with sales and product teams to expand customer relationships; and build a scalable, metrics-driven service organization that supports organic growth and future M&A integration.
“Increasingly, forward-looking operators are choosing to outsource end-to-end technology ownership to a single trusted partner. That is the future Allbridge is building: connected solutions delivered as a service, with direct accountability across the entire technology lifecycle,” added Johnstone.
Allbridge is a global provider of connected technology solutions for high-density properties, offering design, installation and end-to-end managed services.