Accor launched a Web 2.0 internal communication platform that combines an intranet site AccorLive with a corporate social network AccorLounge.
Accor said the platform aims to create greater worldwide exchange amongst its staff using levers like targeted and constant information streams, the sharing of ideas and good practices, the storage of multimedia content, the creation of collaborative communities and multi-channel consultation all accessed by using a professional or personal device.
“This collaborative and user-tailored system is particularly remarkable because of its international scope and operational footprint. In the head offices and hotels, whether they are owned, leased or franchised, general managers, housekeepers, receptionists or head chefs can access these new solutions from any computer whether work or personal, a tablet or a mobile phone. Our goal is to allow as many people as possible to exchange in order to foster efficiency, dialogue and creativity,” said Virginie Sido, Accor’s senior vice president corporate brand, CSR and internal communications.
Accor, Courcouronnes, France, notes that 60% of its employees are under 35 years old and the company aims to give its teams, 90% of whom have direct contact with customers, the means with which to share their know-how and customer relations experience with the ultimate objective of improving the performance of its hotels and the quality of its customer service.
“This new solution, developed with Microsoft and Orange Business Services, is based on new hybrid architecture that incorporates AccorLive, the intranet portal hosted by Accor on SharePoint2013, and AccorLounge, the integrated social network hosted in the Cloud, with Sharepoint online and Office365. There are many advantages to this system. Thanks to the Cloud, employees are able to connect from any type of professional or personal device, to benefit from a large-scale and secured sharing and file storage space and permanently evolving features,” said Laurent Idrac, Accor’s chief information officer.