The 2012 Lodging Survey from the American Hotel & Lodging Association found that U.S. hotels are continuing to implement eco-friendly and health-conscious practices as well as offer more technology resources.
Eco-friendly practices remain important:
- 76% have a linen/towel reuse program
- Water savings programs have been implemented in 75% of properties
Properties are offering more technology resources:
- Although most of the positive responses are from upper-tier hotels, 23% of respondents already offer a mobile app for hotel services
- Showing the prominence of OTAs in the hotel industry, 95% of participants admitted to using a third-party Internet source for bookings
Hotels are health conscious:
- Properties that offer an exercise/health/fitness facility reached a new peak at 84%
- Non-smoking policies at hotels are gaining momentum as 63% of participants said they are comprised of 100% non-smoking rooms
AH&LA members can download a copy of the 2012 Lodging Survey via the members only section of the AH&LA Website, www.ahla.com.