Why winning is the name of the game
During numerous CEO interviews for my forthcoming book on hospitality leadership one theme keeps coming up: winning is an integral part of business strategy. The best companies and leaders have a clear sense of winning and losing, know how to keep score and demand flawless execution.
How can you establish a winning culture within your organization? Follow these suggestions:
- Establish a purpose that employees understand and gravitate towards. Connect emotionally, not just intellectually.
- Craft a set of values that you and others will live by. Be honest about what you stand for; don’t pretend, as employees can see a phony from a mile away.
- Decide what business you are really in (and what makes you different from the rest).
- Create a strategy that is based on the above. (How are we going to get there?)
- Develop a human capital plan that puts the best talent in a position to succeed. Motivate winning behavior.
- Put a set of metrics in place to measure success or failure. Be willing to make the tough choices.
- Repeat the process to keep it fresh and your team engaged.