Do you value reliability? For years I would call my local cab company to make arrangements for a ride to the airport. On numerous occasions, the driver arrived late. Three times, no taxi ever arrived, and I was forced to rely on a neighbor for a 5 a.m. departure. There was even a time when the vehicle that came was highly unsafe (engine light on, air bags deployed and taped together, no seat belt in the back seat) and the complaint calls to the management team in the dispatch office were unreturned. The last straw occurred when the same unsafe car came the following week. The company did not care about the value of my business and the amount of revenue I had given it through the years.
I received a recommendation from a fellow business traveler to contact a gentleman named Bali. I was given his mobile phone number to text my details and requested pickup time. He followed up immediately with a reply text confirming the time. Bali greeted me at my door and offered to help with carrying the luggage to his car. His vehicle was clean and safe. He knew when to engage in conversation and when to be quiet.
As I was immediately impressed with Bali during my first interaction with him, I continued to utilize his service for future pickups. Bali continued to arrive early and never missed a scheduled time. He always would follow up via text the next morning to reconfirm the appointment. He was courteous and respectful. He continues to be the person I rely on for my airport trips and someone I would recommend to any traveler.
MPD: Follow up, listen and show gratitude.