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Taking advice from the kids

Sometimes it takes your kids to put everything in perspective.

On a recent summer break from college, my daughters decided to take jobs in the activities departments of two separate luxury resorts. They both had great experiences learning a lot about customer service as well as the demands of the luxury consumer. What struck me the most, however, was the insight they gave me on how to improve my resort.

One thing that really caught my attention was how appreciative they were of simply being recognized for a job well done. They really responded to their supervisors’ positive reinforcements by taking on more responsibilities. In return, they also showed a willingness to do more for those respective supervisors — mainly because they felt cared for and appreciated.

Their summer jobs reminded me that it’s the little things we do for our staff and team members that count. We may think our staff understands they’re valued, but actually telling them can go a long way. Listening to their ideas and acknowledging their accomplishments goes much further in motivating the team than money ever will. 

A recent Gallup poll found that companies with higher levels of employee engagement enjoy higher levels of productivity. We all talk about this, but hearing it from my girls brought it home for me. I always felt I was approachable and interacted well with team members, but I’m much more conscious of it today.

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