Singing in a New Year

Singing in a New Year

I talk about the “Language of Hospitality” quite a bit. In its purest art form, the art of service has a language all its own. However, as we close the year, I thought it would be fun to look at music for a few lyrics that represent the voice of those of us on this journey. 

For leaders who blaze the way, “Ripple” from the Grateful Dead:

“There is a road, no simple highway
Between the dawn and the dark of night
And if you go, no one may follow
That path is for your steps alone.”

For the underdogs, Bruce Springsteen:  

“We made a promise we swore we’d always remember
No retreat, baby, no surrender.”     

I love this. It reminds me of being in the underdog position so many times and the commitment it takes to lead the pack and eventually have the competition chasing your heels.    

What your guests want to hear upon their arrival, “Be Our Guest” from “Beauty and the Beast”:

“It’s a guest! It’s a guest!
Sakes alive, well I’ll be blessed!
Wine’s been poured and thank the Lord
I’ve had the napkins freshly pressed
With dessert, she’ll want tea
And my dear that’s fine with me.”  

What your employees are hoping for, “For Good” from the Broadway show “Wicked”:

“I’ve heard it said
That people come into our lives for a reason
Bringing something we must learn
And we are led
To those who help us most to grow
If we let them
And we help them in return
Well, I don’t know if I believe that’s true
But I know I’m who I am today
Because I knew you.” 

I leave you with a bit of good counsel for owners, leaders, employees and managers from “Deal” by Jerry Garcia:

“If the thunder don’t get you, the lightning will.”  

In other words, no matter what you do, there will be circumstances. But for the sake of a life well lived, let’s go out there, fear nothing — especially our own egos — and play all out.  

Altogether shout it now
There’s no one
Who can doubt it now
So let’s tell the world about it now
Happy days are here again. (Yellen and Ager)

Happy New Year, friends and family.