Put it in writing

One of the hotel industry’s larger-than-life figures, Puri, sent me a link to a YouTube video created by leadership guru Robin Sharma, who was a recent guest at Puri’s Nira Hotels & Resorts flagship property, the Shanti Maurice in Mauritius.

On the video, Sharma mostly talked about the shirts worn by staff members. What makes them special are the multiple tags stitched into the pockets, cuffs and even the collar. They contain leadership expression such as “passion,” “guest is God” and “trust.”

Puri is a maven when it comes to service excellence, and getting a peak at some of his core values and how he approaches one facet of this with his staff is worth a few minutes.

Here, again, is the link to the video: