In our business, it is important to partner with only the best and to create win-win situations for each of the respective parties. One of our newest partnerships is with Dr. Jurgen Klein, who is launching an exclusive new treatment with us as part of our Spa at Manele Bay offerings, including the JK7 Natural Skin Care made in the Hawaiian islands.
Dr. Klein and I discussed some of the current trends in the spa industry, such as the desire for a customized spa experience with a focus on holistic health. Guests today do not want to feel lost in a large spa menu, but instead be guided to have a complete sequence of enjoyable holistic spa treatments, inclusive of a delicious gourmet health food menu, that completes the experience. Along with our JK7 treatments, in Lanai we offer a range of island-influenced experiences along with a new wellness services menu.
One of our more popular new menu items is a three-hour Hawaiian spa ritual, reinforcing the idea that exclusivity and customization are key elements in delivering unique experiences for today’s luxury guest. For Dr. Klein, using outstanding professional techniques and high end, completely natural products, that deliver on their promises as well as creating an outcome for guests that will substantially enhance their health and wellbeing is important.
Another key to success is a professional, well-supported, well-trained team. When spas take the time to do in house training with their staff, exemplifying integrity with their employers, team mates, themselves, and overall with their customers, it shines through and elevates the guest’s whole experience.
We, as hoteliers, know that guests welcome recognition and enjoy being communicated with in a welcoming, attentive and authentic way. It’s vital to ensure that attentiveness is carried out in the spa experience as well, says Dr. Klein. Beautiful and quality products alone aren’t enough; the staff providing professional and caring service crafts a great spa experience which ultimately influences the profit that comes from offering a health and wellness experience that will draw guests back. And isn’t that what we all want?