My lifeguard texts

Instead of watching people swim, the bored lifeguard at our neighborhood pool chooses to text! I know the end of summer is quickly approaching and people are getting tired, but a lifeguard’s job is to truly “guard a person’s life” by making sure they are safe when swimming.

The pool snack shop workers don’t even stand when someone comes into their area. Even the cook was sitting on the floor!

A few drops of rain, and the lifeguards are making the call to “close the pool down.”

The kitchen closes at 6:50 p.m. instead of 7 p.m. and refuses to open for a hungry kid who just wants a grilled cheese sandwich.

Keep up the momentum.

A family that arrives at a pool later in the day deserves just as much of an enjoyable time as a group that arrives right at opening. A person should be able to locate a cookie or another dessert on a buffet at 2:10 p.m. when they were just seated at 1:30 p.m.

Keep up the momentum. 

How is your team doing with regard to momentum? Are they tired and not providing the type of service they should? Are they still putting forth the effort required to make their goals?

What are you doing to keep them lively, motivated and productive? Is this a generational issue?