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Kind or right?

Which would you rather be? Is it more important to be right (and let others know) or be kind and allow others to feel good?
 
Dr. Wayne Dyer, a noted self-help author shared this thought as he described values that he instilled on his children while growing up. In paying tribute to him and his memory (he passed away this summer), I wanted to share his message and ask if you can apply it to your hospitality life.
 
Last week I was getting ready to board a very busy flight from Chicago O’Hare International Airport back to Washington, D.C. There were announcements asking travelers to consider gate checking bags as there would be minimal overhead space available for later boarding groups. As soon as the road warriors began to stir, I also joined the line for Group 2. Shortly after, about 25 individuals formed behind me. At the last minute, a man “snuck” his way near the front of our queue. At this point of the day I was tired, slightly annoyed, and not in the mood for anyone not putting in the same wait time as everyone else!
 
The couple in front of me had obviously noticed the intruder and continued to watch for his next move. I engaged in conversation with them and asked their opinion if I should say something to the “cutter.” They both smiled and said that it wasn’t worth the frustration and informed me that they had a bet of a single penny to see if he would indeed stay with his plan to move in front of the line for boarding Group 2. They were not concerned with being “right” and rather made a game of the situation. On the other hand, I wanted to be “right” and tell him that his behavior wasn’t proper or acceptable. It was unfair if he felt he was better than all the others that waited patiently in line and assumed the same risk of not having enough overhead space.
 
After a few deep breaths, I remembered Dr. Dyer’s message that it is better to be “kind” than “right.” I didn’t need to teach anyone a lesson…it was not my place.  I decided to be “kind” and wait patiently. To my surprise, when “Global Services” (the ultra-elite recognized frequent fliers) was called, he moved politely through the line to board at the appropriate time without sneaking in front of anyone, and the couple ahead of me exchanged pennies and laughed.
 
MPD: Be kind over being right.

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