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Hiring in 2022: Key principles at Hotel Icon

From the first day of our iconic journey on September 21, 2011, Hotel Icon has been a hotel with a very special purpose. Not only does the hotel embody all the creative energy and spirit of Hong Kong, it is also a learning environment and a vision of hospitality for the future. Contributed by Richard Hatter, general manager, Hotel Icon, Hong Kong As the hotel’s general manager and an adjunct associate professor at the Hong Kong Polytechnic University (PolyU), I talk to many students, faculty and guests and I can assure you that guests are pleasantly supportive, especially in view…
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