In the Washington, D.C., area this winter, we’ve received more than 30 inches (76 cm) of snow. Today was yet another “snow day” as about 10 inches (25 cm) fell in my area. The kids were excited, but the parents were not.
Tomorrow I leave for one of our most important customer events of the year. It encompasses three days of non-stop entertaining. Of course, I want to be dressed appropriately and make positive impressions on these clients. My two newest suits and three of my best dress shirts were dropped off at the cleaners Saturday afternoon. This company has won awards for its outstanding service delivery and eco-friendly way of laundering clothes, and I decided to try it. The attendant in the store pleasantly greeted me and reassured me the clothes would be finished and delivered to my home Monday.
As I mentioned, we got snow Monday. Many schools and businesses were closed. By 10 am, however, the majority of the roadways were cleared. I called the store to find out if it would open later, or perhaps I could swing by very early on Tuesday before my train. There was no answer when I pressed zero. The recording was the same as it had been the day before. I called the “billing” department in hopes of reaching a person … still no answer. I checked the company’s website to see if there was any notification of the store closing … nothing. I sent an email to the “contact” section on the website … no response.
This might be the first and last time that I use this company. There were multiple ways of communicating with me to give me the heads up. Call anyone from the slips that were submitted expecting a Monday delivery. Change the voicemail on the answering machine. Send an email to be proactive with regard to any delay. Open one of the three stores and route the other phone calls to this single location.
Do you have any other suggestions on what the company could have done to meet my needs? Hoping for an early-morning delivery tomorrow that restores my faith …
MPD: Give the “heads up” when something may go awry.