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General manager or travel agent?

When you become a general manager, there is a sense that you’ve finally made it. You have put in your time at the front desk, attended countless classes and training courses, cleaned dozens of rooms and probably dabbled in repairing an air conditioner or two. You have climbed to the top of the ladder.

So why do long-lost family and friends feel the need to constantly interrupt our busy days to ask us to plan their vacations? What about the family member that thinks I can magically get them a room in New York City on New Year’s Eve? 

So it isn’t unfair to say at times I feel like everybody’s personal travel agent. You would be surprised how well traveled your extended family is, and apparently the word on the street is you walk around hotels snapping your fingers and getting free rooms handed to you and have connections around the country and even worldwide. 

Being from a hospitality background, it is a must to bend over backwards and say yes to please the guest, but when do you draw the line to help a friend or relative find accommodations for their vacation?

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