Don’t promise, but deliver

Have you ever had someone tell you they would do something, and then they never did it? Is it sometimes better not to raise the expectation level (by not promising) by simply delivering?

“When you arrive at my hotel, you will be given the best oceanfront suite that we have …”

“Give me your home address so I can send you the cologne you love …”

“The prescription you ordered online will be waiting for you at the pharmacy any time after 8 a.m. …”

“I’ll have my supervisor call you back …”

You might be disappointed when you get a standard room, don’t receive the fragrance and are still waiting for a call to fix a problem.

How do you handle situations like this? Do you say you’ll do something, leave the message embedded into your mind so you won’t forget and always follow up?

MPD: Do what you say you’re going to do.