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Conversation with… a room attendant

Conversation with… a room attendant

While walking the floors the other day, I was inspecting a room for a VIP arrival when I caught up with one of my room attendants who has worked at the hotel since the opening. In fact, she was one of my first hires when I was executive housekeeper in 1999. When she asked me how I was, I replied, “Doing great, thank you, just trying to get the many things I have on my plate completed. It seems like things always seem to pile up with no end in sight. We have a restaurant renovation going on??  Even to my ears, it sounded like ?yada yada yada…?

She reminded me of a story she told me on our interview more than 10 years ago, when I asked her, “Why should I hire you, Maria?”  Her response was?


“I came to this country in 1986 after my husband had escaped communist Romania the year before. I arrived with two kids, a suitcase and not a word of English to reunite with my husband. As I stand here today, both of my children are college graduates and we paid for their schooling without having to take a loan. Now, I?m ready to get back into the work force and it would make me very proud to be a part of your Housekeeping team.?

This story was told in fluent English, by the way, and I hired her on the spot.

After our talk, I immediately went back to my office with a huge grin on my face and somewhat humbled by the realization that my work load and daily challenges ? of meetings and budgets and design decisions and more ? doesn?t nearly stack up to what Maria?s was in 1986. And, I was also reminded of how amazing the people we have working with us at all levels are and how much their life experiences contribute to who they are and what they do.

Working with people like Maria is what makes this job so different ? and so rewarding ? from many others.

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