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Back to business

Back to business

Recently I had the chance to stay in New York at an independent competitor (to see what other hotel companies are doing) and wanted to share my experiences.

I placed an order for room service breakfast for delivery between 6 and 6:15 a.m. the evening before, as I knew my morning would be extremely busy. I did not jump into the shower at 6:15 a.m., as I did not want to miss the in-room dining attendant, but at this point, every minute was accounted for. I called room service at 6:30 a.m. when my breakfast did not arrive and asked about the time that I could expect delivery.  

They said it was on its way up and should be there momentarily. At 6:45 a.m., I called and asked if they could leave the tray of food outside the door, as I could not wait any longer to get showered and dressed. They suggested that I “leave the door cracked open” so they could bring it into the room. I mentioned that I had a laptop and other valuables in the room and wouldn’t feel comfortable leaving the door open. They had to check with their manager, as they didn’t want housekeeping to remove the tray. Meanwhile, this early in the morning, housekeepers had not even hit the floors yet.

Of course, as soon as I jumped in the shower, a loud knock came at the door, and I needed to offer a wet yell to request, “Please leave it on the floor.”

Next, my suit was wrinkled from the journey, and I pulled out the iron to give it a quick press. Thank goodness I looked at the surface of the iron, as it had red wax on it. Had I placed that on my clothes, I would’ve had bigger things to worry about than wrinkles ? red stains!

It is great to see that business is returning to New York will full vigor ? enough to keep in-room dining attendants busy and running late. A client of ours mentioned that she knows that the economy is improving as she judges her city’s financial state by how full the “Van Man” is. There are small, private companies that provide shuttle bus service from neighborhoods to office buildings throughout Manhattan. There are certain unwritten rules of conduct for these rides, and the cost is much less than a cab. In essence, it is a school bus for business people. During 2009 and part of 2010, she noticed that as people lost their jobs, the Van Man was much less busy. Since November 2010, the Van Man is full again, meaning people are back at work and working hard!

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