To work in hospitality today is to take a front seat in a global industry.
I have sat in that row for some time now. I developed an inherent love of hospitality as a youth in Hannover, Germany. Like many in our industry, my passion blossomed into a profession early on. With a master’s degree from IMHI Essec University in Paris, I joined The Rezidor Hotel Group in the corporate food and beverage department, where I moved around the world in various management capacities, including roles in Russia, China, the Middle East, the United Kingdom and Scandinavia. In 2002, I served as the area vice president of Germany, Austria, Switzerland, Benelux, Southeast Europe and Italy until I had the opportunity to move to the United States to serve as president of the Americas for the Carlson Rezidor Hotel Group, the ninth-largest global hotel company in the world, in 2009.
Living throughout Europe, Asia and the United States has shaped my vision of the global hotelier. I learned fast that most issues facing hoteliers transcend borders. While our solutions may be different, our challenges remain very similar: the need to provide exemplary service across attractive properties; ensure continued growth; attract great talent; and optimize revenue.
Yet I witnessed that regardless of geography and past experiences in many different hospitality arenas — food and beverage, commercial management and operations — one responsibility is paramount. At the end of the day, our greatest recipe for success comes down to heart and to our ability to find any possible way to say “Yes I Can!” to today’s traveler. For the last 25 years, this motto has become a way of life for all levels of the Carlson Rezidor family — from hotel employees to corporate executives — and represents not only our passion for service and hospitality, but also our genuine compassion for our community and colleagues.
In Beyond RevPAR, I hope to uncover those opportunities with you from our front-row seats across the world.