Our five most read stories this month were split between two global hoteliers making great gains at both the property and corporate levels, and what’s going on with Marriott International lately, be it the complexities of the company’s new loyalty program or the nuances behind a massive set of local strikes across the U.S. (The one in this story, San Francisco, is still ongoing.) The highs and lows, those at the top and those working their way up. It’s the ebb and flow of hospitality and we’re here to tell it like it is.
To read the stories, click on the headlines:
1. The two hoteliers you need to know in 2019
2. The luxury hotelier who isn’t afraid to don a beard
3. Lessons from Jay Shah: It’s all about the rigor
4. How Marriott’s loyalty merger shifts the playing field
5. Loyalty, both ways, at heart of Marriott union strike