(Handling yourself under pressure is one of the hotelier’s great unsung tools: How do you manage asks HOTELS blogger Bart Berkey of Ritz-Carlton?)
What do you do when something upsets you? Perhaps it is an unusual or unreasonable request from a colleague or a client. Maybe you received news that the group you were looking to contract won’t be able to make their decision until next quarter. Does your computer crash in the middle of an urgent email?
How do you handle these things?
A friend recently suggested that she asks herself, “will this still bother me in five minutes?” “Will it continue to upset me or change my mood in five hours?” “Will it still be upsetting in five days?”
Read on (and add your comments) at Berkey’s blog: “Sales Intensity: Most People Don’t”